Frequently Asked Questions

Will shipping be charged to my order?

At Bionatshop.com, shipping charges are free within the whole of Europe.

In case the order is under 60€, transportation costs for worldwide shipping will be 9,99€. In case the final order is over 60€, transportation costs will be assumed by Bionatshop.com. Please note that some International orders may be subject to additional shipping fees. These fees are controlled by each countries internal shipping agent and are outside the control of Bionatshop. Please note that the recipient of the parcel is responsible for paying any customs charges.

 

How long does shipment take to be delivered?

Delivery will be approximately 8-10 days, within Europe and about 12-14 days for the rest of the world, from order acceptance. For urgent requests, contact Bionatshop and we will offer you the best possible alternative.

Delay upon delivery dates does not justify any kind of compensation to customers.

 

If my order arrives in bad condition what can I do?

Please let us know if you wish to return an item within 14 days of receipt by requesting an authorization by email to info@bionatshop.com. No refund or exchange can be given for unauthorized returns. 

 

I can return the order?

Please let us know if you wish to return an item within 14 days of receipt by requesting an authorization by email at info@bionatshop.com. No refund or exchange can be given for unauthorized returns. 

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. Once received the returned items we will proceed to refund the total value.

 

What forms of payment are there possible?

You can pay by bank transfer or by Paypal.

 

Why are there products with a short expiry date?

The products we offer in the Outlet section have an expiry date less than 6 months. This is the reason that we offer it at the best price.

Quality and effect remains intact, so there is no problem in consuming these products. We believe it is a good opportunity to get food supplements at a more affordable price.

 

If I have any questions or problems who can I contact?

Any doubt that may arise can be directed to: info@bionatshop.com and we will respond as soon as possible.

 

How I can use my coupon code?

If you have a promotional code when you finalize your order a box appears where you can enter this code. The price will change automatically depending on the achieved discount or promotion.

 

How I can know the status of my order?

During each step of the buying process BionatShop will be informing you of your order status via e-mail.

 

Why does the page tell me that there are products that cannot be shipped to my country?

This page has been created for sale outside of Spain. If you live in Spain, you'll find our products in pharmacies or herbalists.