2. OUR DETAILS
Sale of goods through this website is carried out under the BIONATSHOP name by NATURAL ORIGIN, S.L. ,spanish company with registered office C/Verneda del Congost, 5, P.I. El Circuit, 08160, Montmeló (Barcelona), registered with the Companies Register of Barcelona, on Volume 3.425, sheet 49, page B-393466, inscription 1ª and VAT N0. B65254559.
3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us with shall be processed pursuant to the Data Protection Policies. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.
4. USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
1. To use the website exclusively to make legitimate enquiries or orders.
2. Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.
3. To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies). If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
5. HOW THE ORDER IS REALIZED
To order, you must follow the shopping process online and click "Authorize payment". After this, you receive an email acknowledging receipt of your order (the "Order Confirmation"). Also, we will inform you via email that the product is being shipped (the "Order Confirmation").
6. AVAILABILITY OF PRODUCTS
All orders for products are subject to availability.
Unless circumstances arising from the customization of products exist, or unexpected or extraordinary circumstances, we will send the order of the consistent product / s listed in each Order Confirmation at the address indicated by you.
8. UNABLE TO DELIVER
If you are not there at the time of delivery we will leave a note explaining where you can pick up your parcel.
9. RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery whichever is the later.
10. PRICE AND PAYMENT
The prices on the website include VAT but shipping costs that are added to the total amount. Prices may change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent a confirmation.
Once you have selected all the items you want to buy, they will have been added to the cart and the next step will be to process the order and make payment. To do this, you must follow the steps of the buying process, filling or checking the information in each step is requested. Also during the buying process, before making the payment, you can modify the data of your order. Also as a registered user, you have all placed orders detailed in the My Account section.Once the product to be purchased is selected, this can be paid by bank transfer or through the PayPal system. If your method of payment is PayPal, the charge will be made when we confirm the order.
11. RETURNS POLICY
Statutory right to cancel your purchase
Right to cancel
If you are contracting as a consumer, you have the right to cancel the contract, within 14 days, without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the products, or in case of multiple products in one order delivered separately, after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last product.
To exercise this cancellation right, you must notify BIONATSHOP of your decision to cancel the contract by making a clear statement to us that you wish to cancel the contract. You may notify us by sending us an email to firstname.lastname@example.org.
We will make the reimbursement using the same means of payment as you used for the initial Transaction, minus the shipping costs for return.
Upon delivery, you may handle the products to establish their nature, characteristics and functioning. Acceptable handling of the products is that which would reasonably be allowed in a shop. If your handling goes beyond what is acceptable and the products are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the products.
Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the ticket which you will have received when the product was delivered. You will find a summary on exercising this cancellation right when you receive the order.
Returns of defective products
If you consider that at the time of delivery the product does not meet the terms of the contract, you must contact us immediately by email: email@example.com facilitating details of the product and its damage. We will proceed to carefully examine the returned product and will notify you by e-mail within a reasonable time for possible refund or replacement thereof (in this case).Amounts paid for products that are returned because of any fault or defect, will be refunded in full, including costs incurred delivery to deliver the item and the costs you incurred to return it to us. The refund will be made in the same means of payment used to pay the purchase.
12. LIABILITY AND DISCLAIMERS
Unless otherwise expressly provided in these Conditions, our liability in connection with any product purchased on our website is strictly limited to the purchase price of that product.
13. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.
14. VIRUSES, HACKERING AND OTHER CYBERCRIMES
You may not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You undertake not to attack this website via a denial of service attack or a distributed denial of service attack. By breaching this provision you may commit a criminal offence under the applicable regulations. We will report any such breach to the relevant law enforcement authority and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.
15. LINKS FROM OUR WEBSITE
We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.
16. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us should be given to us via an email to firstname.lastname@example.org. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent.
18. TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it (aside from our guarantee), without our prior written consent. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by providing proof of purchase or producing a letter or chain of letters from the original Purchaser and subsequent Purchasers (where appropriate) transferring the benefit of the guarantee to the new owner of the property in question.
If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
20. OUR RIGHT TO VARY THESE TERMS
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.
21. LAW AND JURISDICTION
The use of our website and the Contracts for the purchase of products through such website will be governed by Spanish law. Any dispute arising from, or related to the use of the website or to such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such.
We welcome your comments and feedback. Please send all feedback and comments to us to the e-mail address email@example.com